PRODUCT / RECORDINGS
See what your users see
Put yourself in your customers’ shoes. Watch their full journey to find and fix issues, fast.
Find issues hiding in plain sight. Then zoom out to charts or heatmaps to size them up.
Hotjar tracks 1.7 billion sessions each year
Four extra tools. All for free.
Get all the context you need to improve your site with confidence.
Visualize user behavior
Heatmaps visually represent where users click, move, and scroll on your site. With this context, you'll learn how users really behave.
Discover how users feel
A real-time suggestion box on your site where users express frustration or delight about individual parts of a page. Get direct feedback in-the-wild across your site or product.
Hear from your users
Create and use targeted surveys to get a better understanding of your users. Send surveys to users in the moment (not weeks later) to validate your ideas in real time.
Connect with users 1:1
Quickly recruit the right users and get interviews scheduled with minimum fuss. Focus on spotting the key insights while Engage seamlessly hosts, records, and transcribes your interview calls.
Here's how others use Recordings
“I clearly remember doing a presentation for my boss’s boss. I showed him a Hotjar Recording of a live user session. In it, you could see the user’s frustration—they were moving their mouse wildly and clicking and nothing was happening. Being able to give that outside perspective was great.”
“Every time I make a significant change on my site I jump into Recordings. Numbers might reveal if something has gone wrong, but Recordings will tell me why.”
“With Hotjar Recordings, I saw that people were getting confused. These are problems that I might not have considered—but Hotjar doesn’t lie. I could see that these customers were struggling.”
“My favorite tool is the Recordings. They provide such an amazing behind-the-scenes look at your website visitors and how they consume your content.”
“One day we noticed a huge drop in conversions from our signup page. Using Recordings, we discovered that the autocomplete feature was broken, so we fixed it and conversions went back up immediately.”
“Our developers don't talk to customers. Showing them Hotjar Recordings of user sessions makes them empathetic when our users stumble.”
“Hotjar really empowers you to see exactly what your users are doing, how they’re feeling and ultimately their reactions to the changes you make.”
The complete guide to recordings
A complete guide to website recordings with chapters about getting started, case studies, practical examples, and FAQs.